Chat as a Useful Business Tool

In today's society we want everything short and fast.  The need for instantanious gratification has opened up the doors for the use of Short Messafe Service (SMS) and Multimedia Messaging Service (MMS).  The are of talking to people not just face to face but also by phone is slowly depleting.  Text messaging has removed the human interaction. 

There are debates as to the pro's and con's of such a transition.  All new short abbreviation languages have developed to further hasten the communication.  Most would agree LOL is an overused term!

In the work place this need for immediate response has made way for Instant Messaging softwarem allowing not only for internal communications but external to the customer as Live Chat technologies have emerged allowing real time service.

Similar to email this new communication tool must be managed to ensure your correspondence is professional without the short hand of text.  Most tools allow companies to create canned responses which not only show a consistent image to customers but also allows for a faster response and increased utilization of support staff.

Other great features of Live Chat is the utilization of push pages.  This functionality allows a service representative to send a web page directly to the requester, allowing chat to be a learning environment.  Additionally items such as monitoring, feedback and other management tools are right at your finger tips.